A survey done by Ernst and Young Global found that 79% of companies intend to make “moderate to extensive hybrid work changes” in the coming year. To adapt to this new environment, five “soft skills” have been identified as being the most important to master.
New research from FlexJobs and PAIRIN identified the five most crucial soft skills (also known as interpersonal skills) required to thrive in a hybrid workplace. The ranking is based on skills assessments submitted by supervisors and employees as well as data from O*NET, a public database that collects feedback from supervisors and employees in different industries.
Taking a holistic view of these soft skills, you’ll realize how often communication professionals exercise them.
1. Supportiveness
PAIRIN definition: “The drive to assist, protect and provide for others in emotional or physical need.”
2. Assertiveness
PAIRIN definition: “To express and interact with boldness, enthusiasm and confidence.”
3. Compliance
PAIRIN definition: “To maintain self-discipline and conform to another’s plan, rules, will or direction.”
4. Conflict Management
PAIRIN definition: “The ability to effectively negotiate and resolve disagreements.”
5. Relationship Management
PAIRIN definition: “The drive to draw close and remain loyal to another person or people — to truly connect and enjoyably engage with them.”
In public relations you must be supportive of your team and clients, assertive with your ideas, compliant while following a plan, and able to manage conflicts and relationships in order to build trust.
Communication professionals should be aware how valuable their skillset is and be looked upon for leadership as we enter this new age of hybrid workplaces.